Search by Product or Brand: Use the top search box to quickly find any product or brand in our entire database. Simply type in what you're looking for, and our system will do the rest. You can also filter your search by category to narrow down the results and find exactly what you need.

Desktop:

Mobile:

Browse by Category: Prefer browsing? Click the 'Categories' button in the top menu to explore products by category or sub-category.

Desktop:

Mobile:

Completing your order is as easy as following these steps. 

Review Your Cart: 

• Desktop: After adding all the items you need to your cart, click 'Checkout' from your side-cart or the top cart icon. 
• Mobile: Tap the cart icon at the top of the screen, then select 'Checkout.'

Order Details:

Fill in the necessary details:

• Order type: Place order or Request for quote.
• Delivery Address: Your default delivery address will be shown - Use the toggle for available options. - To change or update your delivery address, please contact your account manager. 
• Required Delivery Date: Specify the date you need the delivery.
• PO Number: Enter a PO number if required on the invoice.
• Order Comments: Leave any specific instructions or comments for our service team.

Desktop:

Mobile:

Confirm Order: 

In this final step, review your entire order, including any items that might be backordered. If changes are needed, click the "Edit Cart" button to adjust quantities or remove items.

Desktop:

Mobile:

Complete Your Order: Once satisfied, click 'Submit Final Order' to finalize your purchase and receive an order confirmation number.

To access all your orders invoices and credit notes, simply navigate to the 'My Accounts' section, and select Order History or Invoices / Credits. 

• Orders: View the details of your past and current orders.
• Invoices: Review all your invoices and credit notes.

Desktop:

Mobile:

Select a Pantry List: Navigate to ‘My Pantry’ and select the list you want to order from by clicking .

Desktop:

Mobile:

Recommended

Preferred List

Purchase history list

Fresh Produce list

Custom

Any lists created on your behalf by the Service Foods team

Any lists you create by yourself

Favourites

A list which is a summary of all the products you add into your favourites section

View standing orders

Any standard orders that you currently have in our system. You will not be able to alter these on the website, however you can send in a request to alter and state what you would like changed.

Search and Sort: Use the search option at the top of the list to find specific items. 

You can sort the columns by clicking on the header of ‘SOH’ or ‘Description’. 

Desktop:

Mobile:

Add Items to Cart: To order an item, enter the quantity or use the arrow keys. Press 'Tab,' 'Enter,' or click outside the quantity box. The item will be added to your cart, and a confirmation box will appear.

Desktop:

Mobile:

Add Comments: To add a comment to an item, click 'Add Comment' before entering the quantity.

Complete Your Order: Once you’ve added all desired items, you can either select a different pantry list, browse the site, or start the checkout process by clicking 'Checkout' on the cart.

Repeat Orders/Saved Carts: Here, quantities remain in the order form. Review the quantities and click 'Add All Quantities to Cart' to complete your order.

Yes, you can. 

If an item is out of stock, the 'Add to Cart' button will be replaced with a 'Backorder' button. Enter the quantity you want to backorder and click 'Backorder.'

If you'd prefer to be notified when the item is back in stock, click the ‘Notify Me’ bell on the product page.

The item/s will be added to a backorder list beneath your main order. Once your main order is processed, the backordered items will be forwarded to our customer service team, who will manage the backorder for you.

Our cutoff times for next day and same day deliveries vary by location. 

Our cutoff times by location are:

Auckland:

• Same Day: 11am (CBD customers only).
• Next Day: 11pm the previous day (all other areas).

Hamilton:

• Same Day: 10am (Hamilton CBD, Morrinsville, Te Awamutu, Cambridge). 
• Next Day: 11pm the previous day.

Tauranga:

• Same Day: 9am (Tauranga only). 
• Next Day: 11pm the previous day (outskirts & AM run).

Rotorua:

• Next Day: 11pm the previous day (via Auckland).

Gisborne:

• Same Day: 12:30pm (Gisborne only).

Taranaki:

• Same Day AM: 5AM
• Same Day PM: 12PM
• South Taranaki – Tuesday & Thursday AM
• North Taranaki – Mon, Wed, Frid AM
• New Plymouth Daily AM & PM 

Napier:

• Same Day: 11am (Napier, Hastings, Havelock).
• Next Day: 6am (outskirts).

Wellington:

• Same Day: 10am (CBD/Hutt customers only).
• Next Day: 12pm the previous day.

Marlborough:

• Cutoff: 4am for same day delivery.
• Special Note: Open Saturdays from 6-11am (from 22 October to 29 April). Free delivery for orders over $200.

Christchurch:

• Next Day: 11pm the previous day.
• Prep Produce: 11am for next day delivery.

Greymouth:

• Same Day: 12pm (Greymouth only).
• Next Day: 4pm the previous day (outskirts).

Westport:

• Same Day: 2pm (Westport only).
• Next Day: 4pm the previous day (outskirts).

Note: We deliver six days a week, but not on Sundays, except for fresh produce in Wellington.

Available (Tick): The tick symbol indicates that stock is generally available. It’s commonly used for fresh products, as our inventory is processed daily based on orders to maintain freshness.

Note: The tick symbol also signifies that the product is sold by weight (per KG) and may vary in size.

Available (Stock Count): The product is in stock, but the quantity is limited. Check the stock count to see how many are available.

Backorder: The product is currently out of stock, but you can place an order for it. We will fulfill your order once the product is back in inventory.

Not Available/Not Available - R : The product is not available for purchase at the moment. It might be out of stock or discontinued. 

NB: the symbol  means that the product is random weight and sold per KG.

Products with stock displayed as N/A and a greyed-out Quantity field may be affected by several factors, including:

• Seasonal Availability: The item may not be available at certain times of the year.
• Discontinued Line: The product is no longer offered.
• Recalled Item: The item has been recalled and is not available for purchase.
• Awaiting Clearance: The item is pending clearance before it can be restocked.
• Damaged Items: The item is temporarily unavailable due to damage.

These indicators help manage inventory and ensure that only available products are offered for order.

To find the carton quantity for a product, simply toggle the drop-down menu as shown below.

To add a product to your favourites list, click the 'Add to Favourites' heart button on either the product listing page, or the category page. 

Desktop:

Mobile:

Yes, our website is fully mobile responsive and works well on any mobile browser.

We also offer native mobile apps for iOS and Android, which can be downloaded from the respective app stores:

iOS App

Android App

To add a shortcut to our website on your phone desktop:

1. Open your mobile browser and go to servicefoodsonline.kiwi.
2. Log in to your profile with your credentials.
3. Tap the menu icon (usually represented by three dots or lines depending on browser) on your browser.
4. Select 'Add to Home Screen' from the menu.
5. Tap 'Add' on the prompt that appears.

You should see the icon appear on your mobile desktop, providing quick access to our website.

Start by checking your internet connection. If the connection is stable, try clearing your browser cache or switching to a different browser. You can also refresh the page or restart your device to see if that resolves the issue.

For more details on how to clear your cache, please visit:

Google Account Help - Clear cache and cookies

Mozilla Firefox Support - Clear Firefox cache

Apple Support - Clear Safari cache

Microsoft Edge Help - Manage and clear cache and cookies

If you're having trouble logging in, try resetting your password or using the "Forgot Password" options. Ensure that your account is not locked or inactive, and check that you're entering the correct credentials. If you still cannot login, please contact customer service. 

To improve website performance, clear your browser cache and disable any unnecessary browser extensions. If the issue persists, try using a different device or browser to see if the problem is specific to your current setup. If the issue remains, please contact customer service.

For more details on how to clear your cache, please visit:

Google Account Help - Clear cache and cookies

Mozilla Firefox Support - Clear Firefox cache

Apple Support - Clear Safari cache

Microsoft Edge Help - Manage and clear cache and cookies

If the website crashes during an order, check your order history to see if it was successfully placed. If not, try re-submitting your cart, or restart the order process. If you're unsure, contact your customer service to confirm your order status.

First, try refreshing the page or clearing your browser cache. If the issue continues, report it to customer service for further assistance.  

For more details on how to clear your cache, please visit:

Google Account Help - Clear cache and cookies

Mozilla Firefox Support - Clear Firefox cache

Apple Support - Clear Safari cache

Microsoft Edge Help - Manage and clear cache and cookies

Ensure you are logged in to your account, as some features may be restricted otherwise. Also, check if the product's availability is available for purchase, and try using a different browser if the issue persists.

To report a bug, gather relevant information such as screenshots, your browser details, device, and a description of the issue. You can submit this information to your customer service.

Data from our central system flows to our website at various intervals, and hence the latest data may not have synced yet. Please check again later and If the problem persists, contact customer service.

Automatic logouts are usually caused by session timeouts or security settings. To prevent this, adjust your browser's security settings or enable the "Keep me logged in" option when logging in again.

Please check your internet connection, if the issue persists, Clear your browser cache and check for any browser compatibility issues. If images or descriptions are still not loading, try refreshing the page or using a different browser.

For more details on how to clear your cache, please visit:

Google Account Help - Clear cache and cookies

Mozilla Firefox Support - Clear Firefox cache

Apple Support - Clear Safari cache

Microsoft Edge Help - Manage and clear cache and cookies

This could be due to a system glitch. Check with customer service to confirm your order details and ensure that duplicates are not causing any issues.

Refine your search terms and check for any typos. If the search results seem inaccurate, try using different keywords or report the issue to customer support.